The Honorable W. Scott Gould
joined CareFirst in August 2013 as EVP Medical Affairs responsible for all aspects of provider contracting, network management, quality of care and care management initiatives including PCMH Field Operations and TCCI.
Before joining CareFirst, Scott was Deputy Secretary/Chief Operating Officer for the U.S. Department of Veterans Affairs where he was responsible for strategy, resources and management infrastructure that enabled the successful operation of the largest direct health care system in U.S., a $60B benefit claims processing system and the largest cemetery system in the country. Previously, Gould was a Vice President at IBM Global Business Services.
Gould is a veteran of the U.S. Navy. He started his service at sea aboard the guided missile destroyer Richard E. Byrd. And ended his career after recall to active duty for Operation Noble Eagle and Enduring Freedom as a Captain in the Naval Intelligence Reserves.
Gould is a former member of the President’s Council on Labor Management Relations and the President’s Council on Government Transparency and Accountability. He is a fellow of the National Academy of Public Administration and a former member of the Malcolm Baldrige National Quality Award Board of Overseers. He has been awarded the U.S. Department of Veterans Affairs Exceptional Service Award, the Commerce Medal, the Treasury Medal and the Navy Meritorious Service Medal. He is coauthor of The People Factor: Strengthening America by Investing in the Public Service published by Brookings Institution Press in 2009.
He holds an AB degree from Cornell University and MBA and Ed.D. degrees from the University of Rochester.
Gould is married to Michèle A. Flournoy; they have three children.